New orders and problems with a parcel both come by email. Put the item, or the problem, in the first lines.
Goatt Ltd
55 Raby Street
Manchester
M16 7DJ
United Kingdom
Agree a time by email before you visit. This is not a shop and not a front desk.
Use this for an order, a delivery question, or a damaged item.
The item you want, or the contents of a box that already arrived, and the address. A few plain sentences are enough.
We reply by email. If we can send the goods, the reply includes the price. If the item is not held, we say so.